Client
Submit tickets, manage client tenant posture, onboarding, offboarding, and client-specific queues.
Open Client
MKCS Intelligence Ticketing System
V2.2.0 Asset Management + CMDB Configuration OperationsEnterprise IT support ticketing for client IT departments.
MKCS Intelligence Ticketing System Centers
Enterprise IT support ticketing product: client intake, service desk triage, knowledge base, self-service guidance, service catalog, request fulfillment, incident command, major incident response, problem management, change readiness, change management, release governance, implementation calendar, rollback control, asset management, CMDB configuration, service dependency mapping, asset lifecycle, assignment, escalation, SLA posture, settings governance, billing, and operational intelligence.
Ticketing Product→Operating Center→IT Support Workflow
Settings
Configure taxonomy, priorities, SLA posture, routing, ADLS storage, notifications, security, and product controls.
Open SettingsBilling
Manage product subscription status, ticket volume tiers, usage visibility, invoice readiness, and commercial governance.
Open BillingClient Users
Manage client admins, requesters, managers, auditors, invitations, disabled access, and role scope.
Open UsersAccess Governance
Review tenant-aware role boundaries, department scope, invitation lifecycle, and access review posture.
Open AccessTicket Lifecycle
Control ownership, assignment, escalation, SLA timers, timelines, analyst notes, and closure posture.
Open LifecycleKnowledge Base
Publish support articles, guide requesters, deflect repeat tickets, and map articles to ticket routing.
Open KBSelf-Service Portal
Give users guided steps before ticket creation and collect context when escalation is needed.
Open Self-ServiceService Catalog
Publish client-scoped IT services with approvals, entitlement rules, KB mapping, and SLA targets.
Open CatalogRequest Fulfillment
Track catalog requests through approvals, resolver tasks, fulfillment evidence, and closure.
Open FulfillmentIncident Command
Cluster related tickets, assign commander ownership, coordinate resolver groups, and track restore posture.
Open IncidentsMajor Incident Room
Run bridge cadence, timeline evidence, client communications, and post-incident review.
Open MI RoomProblem Management
Convert repeated incidents into known errors, workaround articles, and permanent-fix tracking.
Open ProblemsChange Readiness
Check planned changes against active incidents before increasing operational impact.
Open ChangesChange Management
Govern operational changes with risk scoring, CAB review, implementation windows, incident conflict checks, and approval evidence.
Open ChangesRelease Governance
Validate release readiness, package evidence, rollback posture, and post-release monitoring before deployment.
Open ReleasesImplementation Calendar
Schedule changes across maintenance windows while avoiding major incident and high-risk service conflicts.
Open CalendarRollback Control
Track rollback triggers, owners, package references, communication steps, and smoke-test validation.
Open RollbackAsset Management
Track client assets, ownership, support history, warranty watch, and ticket relationships.
Open AssetsConfiguration Items
Manage service configuration records, owners, resolver groups, criticality, and change impact.
Open CMDBService Dependency Map
Map services to assets, CIs, resolver groups, incidents, changes, and client impact.
Open MapAsset Lifecycle
Govern intake, assignment, warranty watch, retirement, lost assets, and closeout evidence.
Open LifecycleAsset Management, CMDB & Configuration Operations Added in V2.2.0
New operational posture: asset registry, configuration item governance, service dependency mapping, asset lifecycle controls, warranty watch, change impact visibility, and incident impact context layered on the stable V2.1.0 change and release governance foundation.